ONLINE SHOPPING TERMS AND CONDITIONS
STOCK AVAILABILITY & INDENT ORDERS
Stock availability is subject to change without notice.
From time to time, products may be temporarily unavailable, out of stock, or require ordering from our suppliers (indent order) after an order has been placed.
If all or part of your order is unavailable or requires an indent order, we will contact you as soon as possible to advise the expected lead time and discuss available options.
Orders containing indent products may be delayed while awaiting supplier delivery.
In the unlikely event that a product cannot be supplied, we will advise you promptly and arrange an appropriate resolution.
DELIVERY TIMEFRAME
Delivery timeframes are estimates only and may vary due to supplier availability, courier delays, public holidays, or factors outside of our control.
In-stock items: 3 - 7 working days
Indent items: 10 - 20 working days (Indent items are non-stock items only ordered upon receipt of a customer order)
PRODUCT DELAYS
Please note that goods coming in from overseas are still taking longer than usual to arrive.
If you need an item by a specific date and we do not have stock, we will do our best to offer a suitable alternative. If we cannot deliver the item, you will be entitled to a full refund. We apologise for any inconvenience this might cause.
PRICING
All prices in the online shop are represented in New Zealand currency, NZD. All prices are inclusive of the New Zealand Government’s Goods and Services Tax (GST), currently set at 15%.
All prices are correct at the time of publication; however, we reserve the right to alter prices for any reason at any time.
Credit Card transactions are processed in New Zealand.
All prices quoted on this website are for online purchases only and may not match prices offered elsewhere.
SECURITY
We use the secure Hosted Payment page solution from DPS Payment Express to process online orders. Customers can see their cards being authorized and debited in real-time, all in an SSL secure environment. Any credit card details stored for payments are done so on the DPS system. No credit card information is stored by us and Payment Express protects personal information.
PAYMENT
Payment is by way of credit/debit card for all purchases. Afterpay is available for all in-store purchases only.
SHIPPING
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NEW ZEALAND
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All orders will be dispatched upon receipt of full payment. Delivery times are estimates only. While most domestic deliveries arrive within 1-3 working days after dispatch, some items may require additional processing time, supplier ordering, or custom manufacturing. We will contact you if significant delays are expected.
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Special order items or custom colours may take longer.
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Parcel tracking is available
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INTERNATIONAL
- Overseas items will be sent via NZ Post International at the cheapest available option. In some cases, this shipping is not trackable. These parcels are sent at your risk, however, we do our best to use the best possible delivery option.
- Overseas items will be sent via NZ Post International at the cheapest available option. In some cases, this shipping is not trackable. These parcels are sent at your risk, however, we do our best to use the best possible delivery option.
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PARCEL TRACKING
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Please visit NZ Couriers website and enter your tracking number to track the progress of your parcel.
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We cannot courier to PO Boxes or Private Bags but can post items to these addresses by NZ Post if required.
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If you have lost your tracking number, please contact us directly.
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RETURNS AND EXCHANGES
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You may return non-sale merchandise provided it is undamaged, not been modified, in its original, undamaged packaging, and with proof of purchase up to 30 days from the purchase date for a full refund or store credit. No shipping costs will be refunded.
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All goods must be returned to our Tauranga Warehouse and will be at your cost.
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All sale and special order products are final and no refunds or credits are available.
CANCELLATIONS
If you wish to cancel an order please contact us on 07-578 9425, however, if your order has already been processed and dispatched, we may have to charge a 25% re-stocking fee and cannot refund any freight component.
PRODUCT WARRANTIES
It is Supreme Lock & Hardware policy that we will credit or replace any items that are affected by the following:
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Factory Defects – are defects in the product that have occurred throughout the manufacturing process. This does not include vandalism or if the product has been used in an application it was not designed for or incorrectly installed and damage has occurred.
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Manufacturers Warranty – Every product we sell comes with a manufacturer's warranty of a minimum of one year, subject to individual manufacturers' terms and conditions. A copy of the manufacturer warranties are available on request.
ORDER ACCEPTANCE
Submission of an online order does not constitute acceptance of the order by Supreme Lock & Hardware. We reserve the right to refuse, cancel, or amend an order where pricing errors, product availability issues, or other unforeseen circumstances occur.